About Us

NeuEve Return Policy

For health reasons, NeuEve vaginal products are not able to be restocked. We cannot accept returns for NeuEve vaginal suppositories, NeuEve vaginal cream, or NeuEve vaginal applicators.

NeuEve Return Policy + Satisfaction Guarantee Policy Details


See our frequently asked questions and answers here.


Customer Service: help@neueve.com

Medical Questions: medicalhelp@neueve.com

Press Inquiries: press@neueve.com

Partnerships (Wholesale Opportunities and Strategic Partnerships): partners@neueve.com


965 W Chicago Ave, Chicago, IL 60642

Phone Number (we do NOT accept orders over the phone):

224-578-2854 - This is Kevin's personal cell phone, please only call during normal business hours for urgent matters! Thanks! Texting is preferred!

Business hours (Central Standard Time):

  • Monday: 11am - 5pm
  • Tuesday: 10am - 5pm
  • Wednesday: 10am - 5pm
  • Thursday: 10am - 5pm
  • Friday: 10am - 5pm

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Our Company

Lavax, Inc. is an Illinois-based research, development, manufacturer and distributor of all-natural, environmentally-friendly personal health care products. We are a small, family-owned company, established nearly 14 years ago in Palatine, IL. Our goal is to utilize cutting edge science and technology to develop innovative health care products to improve human lives. To date, our research projects have won three grants from National Institutes of Health and two Grand Challenge Exploration Awards from Bill & Melinda Gates Foundation.

All of our all-natural products have been developed by our team of scientists. We test our products on ourselves; we wouldn't be selling them to the market if we weren't extremely satisfied with the results. All the formulas have been thoroughly tested and found to deliver immediate and powerful results, time after time.

Our Founder

Renjie Chang, M.D., M.S., Founder & President

Dr. Chang started the company in 1999, determined to apply the knowledge and skills she had learned from a long career in the field of Obstetrics and Gynecology and in the pharmaceutical industry. In the past three decades, she worked as an OB-GYN in the Peking Union Hospital in China, a faculty member of OB-GYN at University of Oklahoma Health Sciences Center, and a drug developer at the Abbott Laboratories in Chicago. She established Lavax, Inc. to develop an innovative vaginal microbicide for preventing sexually transmitted disease with grants from NIH and Gates Foundation. While developing the sophisticated drug, she invented the all-natural NeuEve suppository as a spin-off. This innovative technology has made conceptual breakthrough in women’s personal care: reversing vaginal atrophy without using hormone. A patent has filed to protect its composition of natural ingredients. Because this product is a cosmetic for personal care, not a drug, it can be marketed to benefit consumers much sooner.

Two Gates Foundation Grants won by Dr. Renjie Chang:

  1. Novel Method Protecting Infants from HIV in Breast Milk
  2. A Novel Female-Controlled Antiviral Contraceptive

Dr. Renjie Chang working hard to innovate and help women.

Our Team

Kevin Tao, Chief Digital Officer

Kevin Tao worked as a software developer for 6 years at Cancer IQ, Groupon and IMC Financial Markets. He graduated from Duke University with a Bachelor's Degree in Biomedical Engineering. Kevin originally created this site while teaching himself Ruby on Rails. His duties include marketing, answering customer support messages, helping write content for this site and blog, and business development and outreach to influencers. He is passionate about making a difference in people's lives and doing right by the customer.

Kevin Tao, Chief Digital Officer of NeuEve

More on Kevin Tao

NeuEve on Social Media

Pelvic Health Allies

Join Pelvic Health Allies, a private support group we created on Facebook to discuss pelvic health issues!

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  • Which formula is right for me?

    The right formula depends on age.

    NeuEve Silk is milder than NeuEve Silver, and is designed for women with severe dryness and atrophy.

    Tip: For women with advanced vaginal dryness, using Cream daily plus the Silk formula twice/week works well.

    If intercourse is very painful or not possible or atrophy is severe, start with
                                  Silk formula. If intercourse is painful, or you have BV, start with the Silver formula.

    Frequently Asked Questions: How do I select the right NeuEve suppository formula?

    Try it for yourself, order NeuEve today!

    NeuEve Vaginal Suppositories help alleviate symptoms of vaginal dryness, atrophy, and BV
    NeuEve Cream is a natural vaginal moisturizer that helps with vaginal itching
    Difference between Silk, Silver, and Gold Formulas
    Silk (Mild) Silver (Advanced) Gold (Expert)
    Effect Mild Moderate Strong
    Suitable for Recovery Recovery & Maintenance Maintenance
    Each lasts 3-4 days 5-6 days 7-8 days
    Supplies per Month 8 6 4
    Ordering à la carte
    8 suppositories

    4.0 Stars on Amazon 4 stars
    Amazon Reviews of NeuEve Silk
    NeuEve Assorted Formulas (1 month supply)
    7 suppositories
    (4 Silks, 2 Silvers, 1 Gold)

    3.5 Stars on Amazon 4 stars
    Amazon Reviews of NeuEve Assorted Formulas
    4 suppositories

    3.5 Stars on Amazon 4 stars
    Amazon Reviews of NeuEve Gold
    For first time buyers, please read THIS
    If you have severe dryness, you
    should order the mild Silk formula first.
    NeuEve Suppository Applicator

    Makes the use of suppositories easier

    Made of plastic

    Rinse after each use

    Shipping to Canada and Mexico is $5 USD

    Shipping internationally is $9 USD

    Note: Please check your PayPal account to make sure your shipping address is up to date.

    We always ship in discreet packaging.

    100% Customer Satisfaction Guarantee

    Our organic ingredients are the best quality.

    Our suppositories and creams are packed with vitamins and nutrients.

    We are so confident you will be satisfied with NeuEve that we will give you your money back if you are unsatisfied.*

    * Limited to one box per customer for life, to prevent abuse.

    Satisfaction Guarantee Terms

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    NeuEve Silk Formula
    8 suppositories
    $49.75 per month
    NeuEve Silver Formula
    6 suppositories
    $49.75 per month
    NeuEve Gold Formula
    4 suppositories
    $49.75 per month

    Canada or Mexico


    The statements and products referred to throughout this site have not been evaluated by the FDA.

    They are not intended to diagnose, treat, cure or prevent any disease.

    Specific results are not guaranteed and results may vary.

    For more information, please read our full legal disclaimer.

    Hormone Free Seal
    No Chemical Seal
    Leaping Bunny Seal
    Made in USA Seal

    Last modified: October 1, 2018