Refund policy

 

Return Policy

To ensure the health and safety of our employees and customers, NeuEve products cannot be restocked due to their sensitive nature. Therefore, we are unable to accept returns for NeuEve personal care products and dietary supplement pills.

 



100-Day 100% Satisfaction Policy

At NeuEve we stand behind our organic products and their quality. Full recovery is an uphill battle and takes time and consistency. If you use NeuEve consistently for 100 days, according to our instructions, we guarantee you will see improvement. We will do everything in our power to ease your symptoms. If you do not see improvement and symptom relief at the end of 100 days, we will give you 100% of your money back.

Guarantee Guidelines

In a survey of 2962 customers:

  • 23.9% found relief in under 3 days
  • 51.7% find relief in under 14 days
  • 67.6% find relief in under 30 days
  • 95.1% of women who used NeuEve at least 3 months found relief

If you do not see relief within 30 days, you may have a stubborn case. Please contact us, we will be happy to offer you free consultations. We have helped over 100,000 women with severe symptoms to find relief, we can help you too.

Steps to get Consultation:

 

1. Please email satisfaction@neueve.com.

Include:
  • Age
  • Menopausal Status
  • List of your Symptoms
  • Severity of each symptom (on a scale from 1-10)
  • Relevant Medical History
  • Any medications you're currently taking

2. Our team of health professionals will provide you with personalized recommendations. In specific cases, we can even create a custom product tailored just for you.

 

Requirements for Consultation:

  • You have fully finished using our product for 30 days and have seen no progress.
  • You have contacted our medical team and honestly tried to follow recommendations.
  • This offer is good for 90 days from the date of purchase.

If you do not see relief after 100 days of using NeuEve, and you have contacted us (after 30 days of no relief) for a free consultation and followed our instructions, we will give you 100% of your money back as a full refund.

Requirements for 100 day full refund:

  • You have fully finished using our product for 100 days and have seen no progress.
  • You have contacted our medical team after 30 days of no progress, and honestly tried to follow our recommendations.
  • This offer is good after 100 days from the date of purchase, for 90 days.

Steps to get Full Refund:

1. Please email satisfaction@neueve.com.

Include:

    • Age
    • Menopausal Status
    • List of your Symptoms
    • Severity of each symptom (on a scale from 1-10)
    • Relevant Medical History
    • Any medications you're currently taking

 

 


Your Satisfaction is Our Priority

Do you have dry mouth or dry eyes?

If so, you may have Sjogren's Syndrome, and you should read this.

Are you using the right formula?

If you are using a formula that is too strong for you, you may experience strong stimulation or a burning feeling. Please use the formula charts to determine the formula for you: VIEW FORMULA CHARTS

Do you have BV?

If you have a fishy odor and grayish-white discharge, then you probably have BV. If you have any other odor or any other colors, then you may have yeast infection, trichomoniasis, or some other issue, and we recommend you speak to your doctor.