NeuEve Return Policy
For health reasons of our employees and our customers, especially due to the COVID-19 pandemic, NeuEve products are not able to be restocked. We cannot accept returns for NeuEve vaginal suppositories, NeuEve vaginal cream, or NeuEve vaginal applicators.
NeuEve Satisfaction Guarantee Policy
Our organic ingredients are the best quality. Our suppositories and creams are completely
jam-packed with vitamins
and nutrients. We are so confident you will be satisfied with NeuEve that we will give
you your money back if you
are unsatisfied.
* Limited to one box (excluding $10 for shipping and handling) per customer for life, to prevent abuse.
Your Satisfaction is Our Priority
Do you have dry mouth or dry eyes?
If so, you may have Sjogren's Syndrome, and you should read this.
Are you using the right formula?
If you are using a formula that is too strong for you, you may experience strong stimulation or a burning feeling. Please use the formula charts to determine the formula for you: View Formula Charts
Do you have BV?
If you have a fishy odor and grayish-white discharge, then you probably have BV. If you have any other odor or any other colors, then you may have yeast infection, trichomoniasis, or some other issue, and we recommend you speak to your doctor.
Conditions and Terms of Satisfaction Guarantee
For Silk, Silver, Gold, and Cream
Our product takes between 2 weeks to 1 month before you start noticing a difference. Most women say it takes between 1-4 months to have pain-free sex again. As NeuEve contains no estrogen or hormones, so you should not expect it to work as immediately as estrogen.
If you have used our product for 30 days, and have seen no progress, please email us at satisfaction@neueve.com. We will fully refund you for up to one month’s supply of our product, minus $10 for shipping and handling. This offer is limited to once per customer, for life. This offer is good for up to 90 days from the date of purchase.
For BV Clear
If you are 100% sure that you have BV and you have finished using the entire box of BV Clear without progress, please email us at satisfaction@neueve.com. We will fully refund you for the entire box of BV Clear, minus $10 for shipping and handling. This offer is limited to once per customer, for life. This offer is good for up to 90 days from the date of purchase.
