Refund policy

Return Policy

For health reasons of our employees and our customers, especially due to the COVID-19 pandemic, NeuEve products are not able to be restocked. We cannot accept returns for NeuEve vaginal suppositories, NeuEve vaginal cream, or NeuEve vaginal applicators.

 




Satisfaction Policy

At NeuEve we stand behind our organic products and their quality. We will do everything in our power to ease your symptoms. 

Guarantee Guidelines

In a survey of over 300 customers:

  • 76% find relief before 30 days
  • 86% find relief before 3 months
  • 92% find relief before 6 months
  • 7% find relief after 6 months

If you do not see relief within 30 days, you may have a stubborn case. Please contact us, we will be happy to offer you free consultations. We have helped over 100,000 women with severe symptoms to find relief, we can help you too.

Steps to get Consultation:

 

1. Please email satisfaction@neueve.com.
Include:
  • Age
  • Menopausal Status
  • Severity of each symptom (on a scale from 1-10)
  • Relevant Medical History
  • Any medications you're currently taking

2. Dr. Renjie Chang will give you personalized recommendations. For certain situations, we will create a special product just for you.

 

    Requirements for Consultation:

    • You have fully finished using our product for 30 days and have seen no progress.
    • You have contacted our medical team and honestly tried to follow recommendations.
    • This offer is good for 90 days from the date of purchase.

     


     

    Your Satisfaction is Our Priority

    Do you have dry mouth or dry eyes?

    If so, you may have Sjogren's Syndrome, and you should read this.

    Are you using the right formula?

    If you are using a formula that is too strong for you, you may experience strong stimulation or a burning feeling. Please use the formula charts to determine the formula for you: VIEW FORMULA CHARTS

    Do you have BV?

    If you have a fishy odor and grayish-white discharge, then you probably have BV. If you have any other odor or any other colors, then you may have yeast infection, trichomoniasis, or some other issue, and we recommend you speak to your doctor.