NeuEve Return Policy

For health reasons of our employees and our customers, NeuEve vaginal products are not able to be restocked. We cannot accept returns for NeuEve vaginal suppositories, NeuEve vaginal cream, or NeuEve vaginal applicators.

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NeuEve Satisfaction Guarantee Policy

Our organic ingredients are the best quality. Our suppositories and creams are completely jam-packed with vitamins and nutrients. We are so confident you will be satisfied with NeuEve that we will give you your money back if you are unsatisfied. * Limited to one box per customer for life, to prevent abuse.

Your Satisfaction is Our Priority

Do you have dry mouth or dry eyes?

If so, you may have Sjogren's Syndrome, and you should read this.

Are you using the right formula?

Starting off, if your age is:

• 60+, then you should start with Silk + Cream
• 50-60, then you should start with Silk
• 40-50, then you should start with Silver
• -40, then you should start with Gold

Do you have BV?

If you have a fishy odor and grayish-white discharge, then you probably have BV. If you have any other odor or any other colors, then you may have yeast infection, trichomoniasis, or some other issue, and we recommend you speak to your doctor.

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Conditions and Terms of Satisfaction Guarantee

For Silk, Silver, Gold, and Cream

Our product takes between 2 weeks to 1 month before you start noticing a difference. Most women say it takes between 1-4 months to have pain-free sex again. As NeuEve contains no estrogen or hormones, so you should not expect it to work as immediately as estrogen.

If you have used our product for 30 days, and have seen no progress, please email us at satisfaction@neueve.com. We will fully refund you for up to one month’s supply of our product. This offer is limited to once per customer, for life.

For BV Clear

If you are 100% sure that you have BV and you have finished using the entire box of BV Clear without progress, please email us at satisfaction@neueve.com. We will fully refund you for the entire box of BV Clear. This offer is limited to once per customer, for life.