NeuEve Return Policy
For health reasons, NeuEve vaginal products are not able to be restocked. We cannot accept returns for NeuEve vaginal suppositories, NeuEve vaginal cream, or NeuEve vaginal applicators.
NeuEve Return Policy + Satisfaction Guarantee Policy DetailsQuestions?
See our frequently asked questions and answers here.
Email:
Customer Service: help@neueve.com
Medical Questions: medicalhelp@neueve.com
Press Inquiries: press@neueve.com
Partnerships (Wholesale Opportunities and Strategic Partnerships): partners@neueve.com
Address:
965 W Chicago Ave, Chicago, IL 60642
Phone Number (we do NOT accept orders over the phone):
224-578-2854 - This is Kevin's personal cell phone, please only call during normal business hours for urgent matters! Thanks! Texting is preferred!
Business hours (Central Standard Time):
- Monday: 11am - 5pm
- Tuesday: 10am - 5pm
- Wednesday: 10am - 5pm
- Thursday: 10am - 5pm
- Friday: 10am - 5pm
Unsubscribe from Monthly Shipments:
Click here to unsubscribe from automatic monthly shipments
Our Company
Lavax, Inc. is an Illinois-based research, development, manufacturer and distributor of all-natural, environmentally-friendly personal health care products. We are a small, family-owned company, established nearly 14 years ago in Palatine, IL. Our goal is to utilize cutting edge science and technology to develop innovative health care products to improve human lives. To date, our research projects have won three grants from National Institutes of Health and two Grand Challenge Exploration Awards from Bill & Melinda Gates Foundation.
All of our all-natural products have been developed by our team of scientists. We test our products on ourselves; we wouldn't be selling them to the market if we weren't extremely satisfied with the results. All the formulas have been thoroughly tested and found to deliver immediate and powerful results, time after time.
Our Founder
Renjie Chang, M.D., M.S., Founder & President
Dr. Chang started the company in 1999, determined to apply the knowledge and skills she had learned from a long career in the field of Obstetrics and Gynecology and in the pharmaceutical industry. In the past three decades, she worked as an OB-GYN in the Peking Union Hospital in China, a faculty member of OB-GYN at University of Oklahoma Health Sciences Center, and a drug developer at the Abbott Laboratories in Chicago. She established Lavax, Inc. to develop an innovative vaginal microbicide for preventing sexually transmitted disease with grants from NIH and Gates Foundation. While developing the sophisticated drug, she invented the all-natural NeuEve suppository as a spin-off. This innovative technology has made conceptual breakthrough in women’s personal care: reversing vaginal atrophy without using hormone. A patent has filed to protect its composition of natural ingredients. Because this product is a cosmetic for personal care, not a drug, it can be marketed to benefit consumers much sooner.
Two Gates Foundation Grants won by Dr. Renjie Chang:
- Novel Method Protecting Infants from HIV in Breast Milk
- A Novel Female-Controlled Antiviral Contraceptive
Our Team
Kevin Tao, Chief Digital Officer
Kevin Tao worked as a software developer for 6 years at Cancer IQ, Groupon and IMC Financial Markets. He graduated from Duke University with a Bachelor's Degree in Biomedical Engineering. Kevin originally created this site while teaching himself Ruby on Rails. His duties include marketing, answering customer support messages, helping write content for this site and blog, and business development and outreach to influencers. He is passionate about making a difference in people's lives and doing right by the customer.
NeuEve on Social Media
Pelvic Health Allies
Join Pelvic Health Allies, a private support group we created on Facebook to discuss pelvic health issues!
