NeuEve Shipping Policies

Domestic Shipping Policy

Shipment processing time

All orders are processed and shipped out the next business day via USPS, in discreet packaging. The cut-off time is midnight, central time. To cancel or modify an order, you must notify us before midnight.

If you make multiple orders before midnight, such as adding an applicator or subscription, they are automatically combined and shipped in one package.

Shipping rates and delivery estimates

All US orders are free shipping, including Hawaii, Alaska, and APO/FPO addresses. We ship from Chicago and Los Angeles.

It takes an average of 2 days to get to CA, IL, AZ, IN, WI, MI. It takes an average of 4 days to get to RI, NH, MA, MS, DE, VT, LA, AK, CT, ND. Everywhere else in the continental US takes about 3 days.

Shipment confirmation and order tracking

After your package ships, you will receive an email from ShipBob with your tracking information. Please add marketing@shipbob.com to your address book so it doesn't go to your spam folder.

Because we ship with USPS, sometimes USPS is very slow with scanning and package tracking.

Damages / Summertime Heat

NeuEve is formulated to melt at body temperature, and it's manufactured at 180 degrees F, so heat won't damage it. In the summertime, please place NeuEve in the refrigerator for 6 hours when you receive your package, to resolidify it.

If your package is missing or damaged, please live chat with us and we will do our best to make things right.


International Shipping Policy

Shipping Rates

Shipping Internationally costs $12. We ship via USPS or DHL.

Customs, duties, and taxes

NeuEve is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Countries We Ship To

We ship to all countries.


Return and Satisfaction Policy

Return Policy

For health reasons of our employees and our customers, especially due to the COVID-19 pandemic, NeuEve products are not able to be restocked. We cannot accept returns for NeuEve vaginal suppositories, NeuEve vaginal cream, or NeuEve vaginal applicators.

100% Satisfaction Guarantee Policy

Our organic ingredients are the best quality. Our suppositories and creams are completely jam-packed with vitamins and nutrients. We are so confident you will be satisfied with NeuEve that we will give you your money back if you are unsatisfied.

Please email satisfaction@neueve.com.

  • Only if you have fully finished using our product for 30 days and have seen no progress.
  • Limited to one box (excluding $10 for shipping and handling) per customer for life, to prevent abuse.
  • Limited to full-priced purchase only. Special discount deals, including subscription and bulk discount purchase, are not refundable.
  • This offer is good for 90 days from the date of purchase.
Satisfaction Policy Terms and Conditions

Full Terms of Policy

Which formula is right for me?

A helpful analogy: think of using NeuEve like training for a marathon. Vaginal wall thickness is like your conditioning level.

Use our charts to look up the formula that is personalized for you.

The right formula depends on:

  1. Menopausal status (pre/peri/post)
  2. Age
  3. How Painful is Sex? (0-10)
View Formula Charts
NeuEve Silk is a natural vaginal moisturizer that helps with vaginal dryness Silk
Like jogging a mile
NeuEve Silver is a natural vaginal moisturizer that helps with vaginal dryness Silver
Like running a 5k
NeuEve Gold is a natural vaginal moisturizer that helps with painful sex Gold
Like a half-marathon
Silk Silver Gold
Vaginal Wall Thickness Thin Moderate Thick
Concentration 1x 3x 9x
Intensity Mild Moderate Strong
Use Every 3-4 days 5 days 7 days
Quantity per Month (28-days) 8 6 4
Ordering à la carte
NeuEve Silk is a natural vaginal moisturizer that helps with vaginal dryness
8 suppositories
$59.95

NeuEve Assorted Formulas (1 month supply)
7 suppositories
(4 Silks, 2 Silvers, 1 Gold)
$70.95

NeuEve Silver is a natural vaginal moisturizer that helps with vaginal dryness
6 suppositories
$59.95

NeuEve Cream is a natural vaginal moisturizer that helps with painful sex
0.7 oz $59.95

NeuEve Gold is a natural vaginal moisturizer that helps with painful sex
4 suppositories
$59.95

Shipping internationally is $12 USD

Note: Please check your PayPal account to make sure your shipping address is up to date.

We always ship in discreet packaging.

100% Customer Satisfaction Guarantee

Our organic ingredients are the best quality.

Our suppositories and creams are packed with vitamins and nutrients.

We are so confident you will be satisfied with NeuEve that we will give you your money back if you are unsatisfied.*

* Limited to one box (except S&H) per customer for life, to prevent abuse.

Satisfaction Guarantee Terms

Subscribe and Save

Free Shipping!

Save 20% for USA addresses!

Regular monthly shipments, hassle-free

Convenient automatic payment via PayPal

Easy change of subscription by sending us an email at help@neueve.com

You're free to cancel at any time after 3 months

How to cancel a subscription

USA

NeuEve Silk Formula
8 suppositories
$49.75 per month
NeuEve Silver Formula
6 suppositories
$49.75 per month
NeuEve Gold Formula
4 suppositories
$49.75 per month

Canada

Disclaimer:

The statements and products referred to throughout this site have not been evaluated by the FDA.

They are not intended to diagnose, treat, cure or prevent any disease.

Specific results are not guaranteed and results may vary.

For more information, please read our full legal disclaimer.

Hormone Free Seal
No Chemical Seal
Leaping Bunny Seal
Made in USA Seal

Last modified: Sept 22, 2021