Shipment processing time
All orders are processed and shipped out the next business day via USPS,
in discreet packaging. The cut-off time is midnight, central time. To cancel or modify an order,
you must notify us before midnight.
If you make multiple orders before midnight, such as adding an applicator or subscription, they
are automatically combined and shipped in one package.
Shipping rates and delivery estimates
All US orders are free shipping, including Hawaii,
Alaska, and APO/FPO
addresses. We ship from Chicago and Los Angeles.
It takes an average of 2 days to get to CA, IL,
AZ, IN, WI, MI. It takes an average of 4 days to get to RI, NH, MA, MS, DE, VT, LA, AK, CT, ND.
Everywhere else in the continental US takes about 3 days.
Shipment confirmation and order tracking
After your package ships, you will receive an email from ShipBob with
your tracking information. Please add firstname.lastname@example.org to your address
book so it doesn't go to your spam folder.
Because we ship with USPS, sometimes USPS is very slow with scanning and
Damages / Summertime Heat
NeuEve is formulated to melt at body temperature, and it's manufactured
at 180 degrees F, so heat won't damage it. In the summertime, please place NeuEve in the
refrigerator for 6 hours when you receive your package, to resolidify it.
If your package is missing or damaged, please
live chat with
and we will do our best to make things right.